About the Role
As the Quality Improvement Director at The Center, you will help ensure the organization operates with excellence, integrity, and accountability. This leadership role is responsible for overseeing corporate compliance, utilization review, policy management, risk management processes, and continuous quality improvement efforts across the agency. Working collaboratively with leadership and program teams, the Quality Improvement Director helps strengthen systems, improve service quality, support compliance standards, and advance organizational effectiveness in alignment with The Center’s mission.
Key Responsibilities:
Oversee agency corporate compliance to ensure certification, licensing, and regulatory requirements are met
Supervise Medical Records staff and oversee medical records management processes
Lead utilization review activities and collaborate with supervisors on quality improvement and remediation efforts
Maintain and oversee policy updates, reviews, and accessibility for staff and consumers
Facilitate Quality Improvement and Risk Management Committee activities
Review incident reports and coordinate follow-up actions with leadership teams
Analyze organizational data and assist teams in identifying opportunities for improvement using Plan-Do-Study-Act (PDSA) methods
Serve as the primary contact for consumer complaints and concerns, ensuring timely investigation and follow-up
Oversee Community Needs Assessments and Client Satisfaction Surveys and share findings with leadership
Support Evidence-Based Practice fidelity reviews and monitor compliance and performance improvement efforts
Serve as primary contact for KDADS Adverse Incident Reporting (AIRs)
Maintain and track MOUs, Business Associate Agreements, and Care Coordination agreements
Conduct monthly OIG and SAM screenings for employees and board members
Facilitate corporate compliance training for new hires
Perform additional duties as assigned
Requirements
Minimum Qualifications
Bachelor’s degree in Social Work, Counseling, or related field
Previous experience in Quality Improvement, compliance, or related administrative leadership role
Valid Kansas driver’s license with favorable driving record
Background free of issues related to abuse or neglect
Preferred Qualifications
Master’s degree in related field
Bilingual (Spanish preferred)
Knowledge of legal, court, crisis, or emergency service systems
Experience within behavioral health or healthcare environments
Core Competencies
Strong organizational leadership and problem-solving skills
Excellent communication and collaboration abilities
Attention to detail and accuracy in documentation and compliance processes
Knowledge of HIPAA, PHI, and medical record security requirements
Ability to analyze data and identify trends or opportunities for improvement
Ability to manage multiple priorities and deadlines effectively
Commitment to ethical standards, accountability, and continuous improvement
Technical Skills
Proficiency with electronic health records (EHR) systems and Microsoft Office applications
Ability to manage reporting systems, compliance tracking, and quality improvement documentation
Experience reviewing and interpreting data related to organizational performance and compliance
Work Style & Expectations
Ability to work collaboratively with leadership and multidisciplinary teams
Ability to lead quality improvement initiatives and facilitate organizational change
Strong independent decision-making and critical thinking skills
Ability to maintain professionalism and confidentiality in sensitive situations
Commitment to fostering a culture of accountability, improvement, and excellence
Client Interaction & Environment
Limited direct client care responsibilities, but role supports overall quality of client services and organizational operations
Frequent interaction with leadership, staff, community partners, and regulatory entities
Ability to navigate complex and sensitive organizational situations with professionalism and discretion
About The Center for Counseling
At The Center for Counseling & Consultation, we are committed to cultivating help, hope, and healing across Central Kansas. Our leadership and administrative teams play a critical role in ensuring the quality, integrity, and accessibility of the services we provide to individuals, families, and communities throughout our region.
Additional Skills & Expectations
This position description is not intended to be all-inclusive. Duties and responsibilities may be modified as needed. The Center is an at-will employer and complies with all applicable employment laws.