About the Role
As a Crisis Case Manager / Peer Support Specialist at The Center, you will provide direct, compassionate support to individuals experiencing mental health crises while helping them connect with ongoing services and recovery-focused resources. This role combines crisis response, case management, and one-on-one peer support as part of the Mobile Crisis and Assertive Community Treatment teams. Through outreach, advocacy, education, and lived-experience-informed support, you will help individuals feel understood, supported, and connected during challenging moments.
Key Responsibilities:
Respond to individuals experiencing mental health crises as part of a two-person Mobile Crisis Team serving four counties
Provide case management, assessments, treatment planning, and progress monitoring for individuals receiving Assertive Community Treatment services
Offer one-on-one peer support to individuals in crisis and members of the ACT program
Use recovery-focused support, education, and encouragement to help individuals identify strengths and available options
Conduct proactive outreach to help prevent future mental health crises or criminal justice involvement
Collaborate with law enforcement, hospitals, family members, and community providers to advocate for client needs
Connect individuals and families with appropriate services, supports, and community resources
Provide transportation to complete crisis visits in homes and community settings as part of the Mobile Crisis Team
Assist with crisis visits during Open Access hours and follow up after hospitalization or missed crisis appointments
Complete annual Continued Stay Screens at nursing facilities as requested
Maintain accurate and timely documentation of services provided
Participate in ACT and Crisis meetings, agency trainings, and ongoing professional development
Perform additional duties as assigned
Requirements
Minimum Qualifications
Bachelor’s degree or equivalent work experience
Minimum age of 21 years
Valid Kansas driver’s license with favorable driving record
Background free of issues related to abuse or neglect
Ability to complete Case Management Training within 30 days of employment
Preferred Qualifications
Experience in human services, behavioral health, crisis response, or a related field
Working knowledge of community and social service resources
Understanding of recovery-oriented care and peer support principles
Experience motivating or advocating for individuals with disabilities
Experience with program development or service delivery
Core Competencies
Core Competencies
Strong communication and active listening skills
Ability to establish and maintain healthy professional boundaries
Calm, compassionate, and nonjudgmental approach to crisis support
Ability to build trust and rapport quickly
Strong problem-solving and decision-making skills
Excellent time management and organizational abilities
Commitment to confidentiality, ethical practice, and person-centered care
Technical Skills
Proficiency with computers and Windows-based systems
Ability to complete assessments, treatment plans, progress notes, and service documentation accurately and on time
Familiarity with electronic health record systems preferred
Work Style & Expectations
Ability to work independently while collaborating closely with a two-person crisis response team and multidisciplinary ACT team
Comfortable working in homes, hospitals, nursing facilities, law enforcement settings, offices, and other community environments
Ability to remain calm and make sound decisions in rapidly changing or high-pressure situations
Flexibility to respond to changing client and program needs
Professionalism, accountability, and dependable attendance
Commitment to ongoing training, professional development, and recovery-focused service delivery
Client Interaction & Environment
Ability to work directly with individuals experiencing acute mental health crises and significant behavioral health needs
Comfortable using peer support and appropriate self-disclosure to encourage hope, connection, and recovery
Ability to collaborate respectfully with families, hospitals, law enforcement, nursing facilities, and other community partners
Commitment to supporting clients with empathy while maintaining safety and professional boundaries
Travel and physical presence are required for mobile crisis response and community-based services
About The Center for Counseling
At The Center for Counseling & Consultation, we are committed to cultivating help, hope, and healing across Central Kansas. Our Crisis and ACT teams provide responsive, community-based care while helping individuals move from crisis toward stability, connection, and recovery. In this role, your support can help someone feel less alone during one of the most difficult moments of their life.
Additional Skills & Expectations
This position description is not intended to be all-inclusive. Duties and responsibilities may be modified as needed. The Center is an at-will employer and complies with all applicable employment laws.