About the Role
As a Call Center Operator, you are often the first voice people hear when they reach out to The Center. This role plays a critical part in creating a welcoming, supportive experience for individuals seeking services. You will help connect clients to the care they need by managing calls, scheduling appointments, and providing accurate information about available services. This position requires strong communication skills, attention to detail, and a compassionate approach—especially when interacting with individuals navigating mental health challenges.
Key Responsibilities:
Answer and direct incoming calls in a professional, timely, and compassionate manner
Ask appropriate questions to route calls or provide accurate information
Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system
Provide information about open access and other service entry options
Open new client charts, assign chart numbers, and complete initial contact entries
Take and relay messages for clinical staff, medical staff, and prescription requests
Make reminder calls and print daily schedules as needed
Collect client information necessary for billing purposes
Accept and document payments made by phone
Respond appropriately to urgent or crisis calls, following established protocols
Complete data entry and maintain accurate documentation
Support general front office operations and assist with additional duties as assigned
Requirements
Minimum Qualifications
High school diploma or equivalent
Minimum of 6 months experience in a front office, customer service, or client-facing role
Valid Kansas driver’s license with a favorable driving record
Background free of issues related to abuse or neglect
Preferred Qualifications
Associate degree in office/secretarial technology or related field
Bilingual (Spanish preferred)
Previous experience in healthcare, behavioral health, or human services
Core Competencies
Strong organizational and time management skills
Attention to detail and accuracy
Ability to maintain strict confidentiality
Excellent communication and interpersonal skills
Active listening and empathy
Ability to follow instructions and procedures effectively
Compassionate and client-centered mindset
About The Center for Counseling
At The Center for Counseling & Consultation, we are committed to cultivating help, hope, and healing across Central Kansas. Our team works together to provide compassionate, accessible mental health and substance use services to individuals and families in our communities. We believe every person deserves support, and every role on our team contributes to making that possible.
Additional Skills & Expectations
Technical Skills
Proficiency with computers and basic office software
Experience with electronic health records (EHR) or similar systems
Ability to perform data entry accurately and efficiently
Familiarity with scheduling systems, spreadsheets, and digital documentation
Work Style & Expectations
Ability to work independently with minimal supervision
Strong teamwork and collaboration skills
Adaptability in a fast-paced and changing environment
Ability to manage multiple priorities and deadlines
Professionalism, integrity, and strong ethical standards
Client Interaction & Environment
Ability to interact with diverse populations in a respectful and supportive manner
Demonstrates compassion and empathy for individuals experiencing mental health challenges
Ability to remain calm and composed in high-pressure or crisis situations
Comfortable handling sensitive conversations with professionalism and care