Sobre el rol
As a Call Center Operator, you are often the first voice people hear when they reach out to The Center. This role plays a critical part in creating a welcoming, supportive experience for individuals seeking services. You will help connect clients to the care they need by managing calls, scheduling appointments, and providing accurate information about available services. This position requires strong communication skills, attention to detail, and a compassionate approach—especially when interacting with individuals navigating mental health challenges.
Sobre el rol
Answer and direct incoming calls in a professional, timely, and compassionate manner
Ask appropriate questions to route calls or provide accurate information
Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system
Provide information about open access and other service entry options
Open new client charts, assign chart numbers, and complete initial contact entries
Take and relay messages for clinical staff, medical staff, and prescription requests
Make reminder calls and print daily schedules as needed
Collect client information necessary for billing purposes
Accept and document payments made by phone
Respond appropriately to urgent or crisis calls, following established protocols
Complete data entry and maintain accurate documentation
Support general front office operations and assist with additional duties as assigned
Requisitos
Los candidatos cualificados deberán tener experiencia como padres o cuidadores de un niño con trastornos emocionales graves, trastornos por consumo de sustancias o diagnósticos concurrentes de salud mental. Se requiere diploma de bachillerato o equivalente, preferiblemente título en psicología, trabajo social o área afín, licencia de conducir de Kansas vigente con historial de conducción favorable y antecedentes de abuso/negligencia. Se prefiere bilingüe en español.
Sobre el rol
Strong organizational and time management skills
Attention to detail and accuracy
Ability to maintain strict confidentiality
Excellent communication and interpersonal skills
Active listening and empathy
Ability to follow instructions and procedures effectively
Compassionate and client-centered mindset
Sobre el rol
El Centro de Consejería y Consulta es una Clínica Comunitaria Certificada de Salud Conductual que presta servicios en el centro de Kansas. Nuestra misión es promover la recuperación mediante el fomento de la ayuda, la esperanza y la sanación para personas y familias que viven con problemas de salud mental y abuso de sustancias, brindando atención y educación de calidad con integridad, dedicación y compasión.
Requisitos
Technical Skills
Proficiency with computers and basic office software
Experience with electronic health records (EHR) or similar systems
Ability to perform data entry accurately and efficiently
Familiarity with scheduling systems, spreadsheets, and digital documentation
Work Style & Expectations
Ability to work independently with minimal supervision
Strong teamwork and collaboration skills
Adaptability in a fast-paced and changing environment
Ability to manage multiple priorities and deadlines
Professionalism, integrity, and strong ethical standards
Client Interaction & Environment
Ability to interact with diverse populations in a respectful and supportive manner
Demonstrates compassion and empathy for individuals experiencing mental health challenges
Ability to remain calm and composed in high-pressure or crisis situations
Comfortable handling sensitive conversations with professionalism and care